Policies

Self-exclusionLast updated: 02/09/2024

Self-Exclusion Policy

If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us. To begin the cooling off period as outlined below, please visit our Account Settings Page.

Policy

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.

  1. By requesting a period of self-exclusion, you agree to follow the below terms and conditions, which will be in effect from the time that Yummygame implements the chosen period of self-exclusion.
  2. You may self-exclude for periods of 7 days or 1, 3, 6, 12 month/s. Self-exclusion requests will be made immediately upon request.
  3. Once you have self-excluded you will not be able to access your account or withdraw during this period.
  4. If you have excluded your account whilst you have pending bets on your account, bets placed will remain valid and settle according to official results.
  5. Once the period of self-exclusion has lapsed you may withdraw winnings from qualifying bets. Yummygame does not cancel or void any bets placed before a self-exclusion has been affected.
  6. Once you have self-excluded you will not be able to change or alter the period for a shorter length of time or have your self-exclusion cancelled until the period that you selected for self-exclusion has passed.
  7. Please contact our customer services team if you wish to extend your self-exclusion period.
  8. Once your selected self-exclusion has come to an end, your account will automatically be reopened.
  9. By self-excluding, you agree that:
    • You will not create another account during this period.
    • You will not deposit or attempt to deposit funds into a Yummygame account.
    • You will not wager on this website during this period.
    • This is a voluntary act initiated by yourself, and Candy Factory Ltd. will not be liable for any losses you may incur during the period of self-exclusion in any form.
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